Privacy Policy

Effective Date: February 16, 2026
Last Updated: February 16, 2026

EEZBOOK ERP (Private) Limited ("EEZBOOK ERP", "Company", "we", "our", or "us") is committed to protecting the confidentiality, integrity, and availability of information processed through our enterprise systems. This Privacy Policy explains how we collect, use, process, store, disclose, transfer, and safeguard information in connection with our website, cloud infrastructure, SaaS ERP platform, enterprise deployments, APIs, mobile applications, and related services (collectively, the "Services").

1. Legal Status & Data Roles

Depending on context:

Data Controller EEZBOOK ERP acts as a Data Controller for account management, subscriptions, billing, and marketing.

Data Processor EEZBOOK ERP acts as a Data Processor when processing business data on behalf of customers.

Customers remain responsible for the legality and compliance of data entered into the system.

2. Information We Collect

A. Account & Identity Information

Full name
Company name
Email address
Phone number
Business registration details
Tax identification information
Billing information
Login credentials

B. Business Operational Data (Customer-Controlled Data)

Financial & accounting records
Payroll and HR data
Inventory & procurement records
Sales transactions
Production & warehouse data
Vendor & customer databases
Compliance and digital invoicing records

C. Technical & Usage Data

IP address
Device and browser information
Access logs
System analytics
API logs

3. Lawful Basis for Processing

We process information based on contractual necessity, legitimate business interests, legal obligations, and consent where applicable under international regulations.

4. Purpose of Processing

Providing and maintaining ERP services
System configuration and deployment
Cloud hosting and infrastructure management
Customer support
Fraud detection and security monitoring
Regulatory compliance
Product enhancement and analytics

Note: Aggregated and anonymized data may be used for research, benchmarking, and product improvement.

5. Data Hosting & Infrastructure

EEZBOOK ERP provides dedicated and shared hosting environments exclusively for ERP operations. Data may be stored in secure cloud environments determined by EEZBOOK ERP. Logical isolation between customers is enforced.

6. International Data Transfers

Cross-Border Processing: Data may be processed outside the customer's jurisdiction. By using our Services, you consent to cross-border data transfers under commercially reasonable safeguards.

7. Data Security

We implement enterprise-grade security measures to protect your data:

SSL/TLS Encryption: All data transmitted is encrypted using industry-standard protocols

Role-Based Access Control: Granular permissions and access restrictions

Firewall & Intrusion Detection: Advanced monitoring and threat prevention systems

Regular Updates: Continuous system updates and security patches

Automated Backups: Regular backups and disaster recovery procedures

Security Disclaimer: While we implement enterprise-grade safeguards, no system can guarantee absolute security. EEZBOOK ERP disclaims liability for breaches resulting from external attacks, customer negligence, or force majeure events.

8. Data Retention

Data is retained during active subscriptions and as required by law. Upon termination, customers may request data export within a defined timeframe. Data may thereafter be permanently deleted.

9. Subprocessors & Third Parties

We may engage trusted third-party service providers for hosting, payment processing, analytics, and integrations. All subprocessors are contractually bound by confidentiality obligations.

10. Third-Party Integrations

Where customers connect external platforms (banks, tax authorities, payment gateways), those platforms operate under their own privacy policies. EEZBOOK ERP is not responsible for third-party security practices.

11. User Rights

Where applicable under law, individuals may request access, correction, deletion, or restriction of personal data. Identity verification may be required.

Your Rights Include:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to data portability
Right to object to processing

12. Limitation of Liability

To the maximum extent permitted by law, EEZBOOK ERP's liability is limited to fees paid within the preceding twelve (12) months. We shall not be liable for indirect or consequential damages.

13. Governing Law

This Privacy Policy shall be governed by the laws applicable to EEZBOOK ERP (Private) Limited's registered jurisdiction. Disputes shall be subject to exclusive jurisdiction of the competent courts therein.

Contact Information

EEZBOOK ERP (Private) Limited

Email: info@eezbook.com

Phone: +92 309 7770069

Website: www.eezbook.com